After-Sales & Warranty

NYXELIS provides dependable post-sale coordination, ensuring every distributed product meets vendor standards and warranty conditions.

We Support

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Manufacturer warranty and returns coordination

We act as your direct liaison with the vendor, managing the entire lifecycle of warranty claims and return processes. From initial validation and documentation to tracking and resolution, we ensure your claims are processed efficiently, minimizing downtime and protecting your investment.

Software licensing documentation and guidance

In the complex landscape of digital rights, we provide clear, authoritative documentation and expert guidance for all software licensing needs. We help you navigate the specifics of various license agreements, ensuring full compliance and optimal utilization of your software assets, thus mitigating legal and financial risks.

Replacement and RMA assistance

In the event of a hardware failure, our streamlined RMA (Return Merchandise Authorization) process ensures a swift and hassle-free resolution. We manage the authorization, facilitate the logistics, and track the replacement unit, aiming to restore your operational capacity with minimal disruption.

Customer service via dedicated support channels

You have been assigned a direct support line with the NYXELIS PTE. LTD team. This guarantees personalized attention, faster response times, and consistent communication. Our dedicated channels are your single point of contact for any inquiry, providing clear and timely updates from start to finish.

Contact info

195 PEARL'S HILL TERRACE, #03-62A, SINGAPORE 168976

info@nyxelis.ltd

+65 9698 5562

Let’s talk