Privacy Policy

Effective Date:

1. Introduction

NYXELIS PTE. LTD. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] or interact with us via contact forms, email, or other channels.

2. Information We Collect

We may collect the following personal data when you interact with us:

• Name
• Company name and designation
• Email address
• Phone number
• Business address
• Product interests or requirements that you specify in a contact or quotation form

We also collect non-identifiable technical data such as IP address, browser type, device information, and website usage patterns through cookies and analytics tools (e.g., Google Analytics).

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your inquiries and provide quotations.
• To process, manage, and fulfill your orders and transactions.
• To provide customer support and after-sales coordination.
• For internal record-keeping and administrative purposes.
• To improve our website, products, and customer experience based on legitimate business interests.
• To comply with applicable laws and regulations.

We do not sell, rent, or trade your personal data to any third parties.

4. Data Protection & Security

We implement reasonable administrative, physical, and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or loss. These measures include secure servers, access controls, and encryption where appropriate. Access to personal data is restricted to authorized personnel who require it for legitimate business purposes.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Disclosure

We may share your data only in the following situations:

• With logistics partners or service providers assisting in order fulfillment.
• When required by law, regulatory authorities, or to protect our legal rights.
• With your consent for specific purposes.

All third-party partners are required to handle personal data in accordance with the PDPA and under contractual confidentiality obligations.

6. Retention of Data

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required to satisfy legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data and the potential risk of harm from unauthorized use or disclosure.

 7. Your Rights

Under the PDPA, you have the right to:

• Request access to a copy of your personal data.
• Request corrections to any inaccurate or incomplete data.
• Withdraw your consent for the collection, use, or disclosure of your data, subject to legal or contractual restrictions.

To exercise these rights, please contact us. We will respond to your request within a reasonable timeframe, in accordance with the PDPA.

8. Use of Cookies

Our website uses cookies (small text files stored on your device) to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. We use both session and persistent cookies, as well as first-party and third-party cookies (e.g., from Google Analytics).

You can set your browser to refuse all or some cookies. Please note that blocking cookies may impact your experience on our website and some parts of the site may become inaccessible or not function properly.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. The updated version will be posted on this page with a revised “Effective Date”. We encourage you to review this policy periodically.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us.